Return & Exchange Policy
We want you to love our YOLO purchase! Here's how we handle returns for different situations:
Wrong Product Received
If you receive the wrong product, don't worry! We'll arrange a free pickup (If available) of the incorrect item or you can courier it to our office.
- The product must be unused, with undamaged packaging, sealed in its original packaging, and include all supporting documentation and accessories.
- Once we receive the product, we'll check, replace & dispatch the correct one within 24-48 hours.
Damaged Goods Received
If your YOLO product arrives damaged, you can claim a replacement. However, you must provide video proof of the damage.
- Please make a video while unwrapping and unboxing your product. This video will serve as proof that you received a damaged item.
Important Note: Failure to provide video proof or providing it after unboxing the product will invalidate your claim(s).
How to Request
Contact our friendly customer service team at support@holayolo.com or call/Whatsapp us at +923xxxxx with your order number and provide the necessary details regarding your claim.
Once we get your return, we'll process your exchange within 24-48 hours
Contact Us
If you have any questions or need help, reach out anytime. We're here to assist you!
