Return & Exchange Policy
At YOLO, we understand that accidents happen. That's why we're here to make your digital lifestyle process as smooth as possible for you.
We want you to love our YOLO purchase! Here's how we handle returns for different situations:
Wrong Product Received
If you receive the wrong product, don't worry! We'll arrange a free pickup (If available) of the incorrect item or you can courier it to our office.
- The product must be unused, with undamaged packaging, sealed in its original packaging, and include all supporting documentation and accessories.
- Once we receive the product, we'll check, replace & dispatch the correct one within 24-48 hours.
Damaged Goods Received
If your YOLO product arrives damaged, you can claim a replacement. However, you must provide video proof of the damage.
- Please make a video while unwrapping and unboxing your product. This video will serve as proof that you received a damaged item.
Important Note: Failure to provide video proof or providing it after unboxing the product will invalidate your claim(s).
How to Request
Contact our friendly customer service team at support@holayolo.com or call/Whatsapp us at +923xxxxx with your order number and provide the necessary details regarding your claim.
Once we get your return, we'll process your exchange within 24-48 hours
Contact Us
If you have any questions or need help, reach out anytime. We're here to assist you!
