Warranty Policy

All YOLO Smart Watches are covered by a 06 months manufacturer warranty.
In the event that you face any issues with your YOLO product, please contact us and we will be delighted to help you.

Contact Info
Email: Contact our support team at info@holayolo.com
Call : Speak to one of our dedicated team of experts at +92 309 111 YOLO

Warranty Guidelines

• The YOLO warranty is confined to the first purchaser of the YOLO products only and is non- transferable.
• The warranty services is limited to repair or replacement of the product & is at the sole discretion of YOLO. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories
• Customers must have proof of the purchase, whether online or from vendors. You can submit the request for warranty through the form to avail immediate assistance from the team.
• After submitting the given form, if our team does not approach you within 72 hours (except for the weekends) and the issue is not resolved, then you can also call on the mentioned number and write us an email with your complaint number or form number and details about the issue, our support team may ask you to visit company’s physical location or collection points or may also coordinate for pick-up and delivery according to location, however, the company is not responsible for any loss or damage

Disclaimer:

• YOLO shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in YOLO products.
• YOLO shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of YOLO products nor will be able to provide any repairs or replacement for such issues.
• While YOLO will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.

YOLO Warranty is not applicable in any of the following cases:

• The completed warranty card is not presented to authorized personnel for warranty claim.
• The product is not used according to instructions given in the instruction manual.
• Defects caused by improper use as determined by the company personnel.
• Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the device.
• Installation/ repair work is carried out by persons/agency other than authorized by the company.
• Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the device.
• The original serial number is removed, obliterated or altered from the warranty card or packaging.
• In case of any damage to the product, customer abuse, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit
• This warranty will automatically terminate on the expiry of the warranty period of 06 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
• Deterioration or peeling of the color of the product due to normal wear & tear or usage. Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.